30-Day Satisfaction Guarantee
We stand behind our ceramics. If you’re not completely satisfied, you may return or exchange your purchase within 30 days of delivery.

How to Initiate a Return/Exchange

  1. Email us at [email protected] within 30 days
  2. Include your:
    • Order number
    • Product photos
    • Reason for return
  3. We’ll reply with return instructions within 24 hours

Condition Requirements
✓ Items must be unused and in original condition
✓ Must include all original packaging materials
✗ No returns on:

  • Used/damaged items (except as below)
  • Final sale items

Damaged Items? Act Fast!
• Contact us within 48 hours of delivery at [email protected]
• Provide:

  • Photos of damaged item AND packaging
  • Your order number
    • We’ll ship a replacement immediately

Return Shipping
• Customer pays return shipping (except for damaged items)
• We recommend using insured/trackable shipping
• Original shipping fees are non-refundable

Refund Processing
• Allow 3-5 business days after we receive your return
• Refunds issued to original payment method
• Exchanges ship once we receive your return

Important Notes
• Returns must be postmarked within 7 days of approval
• We cannot accept returns sent COD
• Seasonal items may have different return windows

Questions? Email [email protected]
Monday-Friday 9AM-5PM PST